Release Note 26.3

26.3.1Broadworks service stopped on XSP failHanging CallsAgent go into unreachable in auto accept without knowing itAdded support for live transcriptions and AgentAssist feature for live transcription analysis26.3Fixed in this releaseCalendarNew msi package for Calendar Onprem Improved error handlingACPHandle IVR digit updates for outbound calls before the receiver answersClient unable to register after upgrade Hanging call / Ghost CallsCCMNavigator show "Time registrering" when users don't h...

Release Note 26.2

Denne release introducerer flere nye funktioner, der forbedrer fleksibilitet i workflows, sikkerhed og compliance, samtidig med at den indeholder en bred vifte af fejlrettelser relateret til opkaldshåndtering, callback-stabilitet, wallboards og brugeroplevelsen på tværs af WebAgent og integration...

Zylinc Statistics S1

We are introducing a new Statistics universe in Zylinc Cloud to make dashboard creation easier, reporting more consistent, and insights more accessible across your organization.This release includes the Widget Gallery and a set of predefined master dashboards. Widget Gallery – Standardized, Ready...

Release Note 26.1.6

26.1.6Queue failover calls failing26.1.5OpenAPI additions 26.1.4BroadWorks improvementsAdditional security for scheduled reportsCallback enters loop and causes agent freeze26.1.3Unable to edit users26.1.2Update to Call Recording Behavior We are introducing an update to call recording to further s...

Release Notes 5.4

5.4 Release Notes Bug fixes - 5.4.3.20251111.1Transcriptions - Not workingCallback - Postponed callback visibleConfiguration manager - Slow when saving configurationElastic search - Error on Call activity data Open-API - DNS errorsEmail Queues - attachment lost on email forwarding (ECP) Release ...

Release Notes 5.3

Zylinc Cloud Email is hereWhat if managing customer emails felt smooth, structured, and totally under control? With Zylinc Cloud Email, it can. Designed for teams who want to work smarter, not harder, it brings clarity, ownership, and insight to your everyday email handling. Whether you're scalin...

Release Note 5.2

Agent notes New functionality Pickup groups (Navigator) Calendar-based forwarding (Navigator) Bug fixes Call history missing Multiple '+' in activity view Calendar mismatch SMS sending issues Missing Caller name in activity (Navigator) Queue assignments lost Incorrect time display A...

Release Notes 5.0

Release 5.0.4 Broadworks integration improvements Release 5.0.3 Import (EntraID, Broadworks, CSV) is now being deactivated if it fails Release 5.0.2 Better handling of user tokens to perform better sessions and cleaning after logout. News for Agents Zylinc Cloud Help Center changes appearance: ...

Release Notes 4.4

Agent Notes New Functionality [22291] Zylinc Application Presence Shows if a user is currently online as a web agent or navigator web user. [21420] Log out and log in improvement When users log out, they now have an option to navigate to the log in page directly from the logout confirmation pag...

Release Notes 4.3

Agent Notes New Functionality Direct Manual Callback: Introduced a direct callback feature where agents can call customers directly without an IVR, with the agent hearing a dial tone as soon as the call connects. Conditional Call Forwarding: Added support for Conditional Call Forwarding schedule...

Release Notes 4.2

Zylinc Cloud Navigator Passive Time Capture – Elite 3E integration Support for Automatic Call Distribution (ACD) User State Several cosmetic improvements Several bug fixes Zylinc Cloud Contact Center WebAgent: Agent-to-agent dial and transfer functionality WebAgent: Agent can see their own ...

Release Notes 4.1

Content: Simple Agent: Inactive when log-in changed Easier access to the welcome page Company name in Configuration Manager and design improvements Create opening hours directly for IVRs Wallboards: Deep link instead of logging in Access to statistics for users not in Active Directory Tex...

Release Notes 4.0

Content Webagent: More call origin info on the call card Enhanced SMS receiver field New info in the statistics portal Supporting the new MS Teams client Navigator: User permissions Navigator: Basic Call Log Navigator: Caller Lookup Bugfixes Calendar improvements Teams Presence Queue Weight Per...

Release Notes 3.5

Release Notes 3.5 In this new release, we have added a configuration diagram that shows your configuration visually. To make the login process quicker and more user-friendly, we have also updated our login page. For the user, we have implemented a new show/hide feature that allows the company t...

Release notes v. 3.4

1 Introduction We are proud to announce our latest release 3.4. With this release, we are launching our new client Navigator, as well as introducing a new feature in the agent and receptionist view of our agent client. Finally, we have some minor improvements to the receptionist view and the ...

Release notes v 3.3

1 Introduction This release contains graphical improvements, as well as a few UI improvements to both web agent and configuration manager. FInally we have made big changes to our user profiles in order to improve the experience of Zylinc Cloud. 2 New features This section provides info...

Release notes v. 3.2

This release is only related to bug fixes for Teams presence.

Release notes 3.1

1 INTRODUCTION This release aims to introduce various minor bug fixes for a better overall experience, as well as improving our ability to control the data saved in relation to sent email and SMS. 2 EMAIL AND ARCHIVING We have improved our archiving option for both Email and SMS. Under "Email a...

Release notes v. 3.0

1 INTRODUCTION This includes the introduction of Dark Theme and NPS survey, as well as improvements to our use of hotkeys and wallboard. 2 DARK THEME We at Zylinc are proud to introduce Dark Theme. This makes it more comfortable for extended use, as well as making it ideal for use in lowlight s...

Release notes v. 2.6

1 INTRODUCTION This release includes improvements to the way we show calendar -availability, as well as made it possible to transfer directly to Zylinc Cloud agent from the search results. We have also improved the statistics call log to include transfers. Finally we have enhanced our Call Record...

Release notes v. 2.5

Release notes v. 2.3.1

1 TOGGLE PHONETIC SEARCH It is now possible to turn on/off phonetic search in the Web Client. You simply click on the search setting and select/deselect phonetic search. 2 PREVIOUSLY TRANSFERED TO If you receive a call, that has previously been transferred by an agent, it will now appear on...

Release notes v. 2.3

1 INTRODUCTION Our new presence overview, called "Receptionist", will be available for all Web Agents at launch. You will find the overview in the tab on the left side.The new presence overview includes the same data as the former layout, but is rearranged for faster handling of calls, providing...

Release notes v. 2.2.1

1 Introduction This document describes improvements and bug fixes included as part of the Novus 2.2.1 release. The release is deployed week 23 & 24/2022.There are no new features in this release. These will come in the 2.3 release. 2 Improvements 2.1 New contact creation When creating a new...

Release notes v. 2.2

1 Introduction This document describes new features, improved features/changes, and bug fixes included as part of the Novus 2.2 roadmap release.The release is deployed week 18/2022. 2 New features 2.1 Supervisor With release 2.2 we introduce the Supervisor feature in our web client. This a...

Release notes v. 2.1

1 Introduction This document describes new features, improved features/changes, and bug fixes included as part of the Novus 2.1 roadmap release.The release is deployed week 13/2022. 2 New features 2.1 New Agent We have launched a New Agent which all new customers will be onboarded. For exis...

Release notes v. 2.0 (amendment)

This document describes amendments to release notes regarding release 2.0. The release is deployed week 08/2022. Calendar privacy When we released our new calendar privacy option in Novus, some of our customers noticed a change in behavior. This is due to Novus now following the Calendar Priva...

Release notes v. 2.0

1 Introduction This document describes new features, improved features/changes, and bug fixes included as part of the Novus 2.0 roadmap release. The release is deployed week 08/2022 & 09/2022. There is a new UI design on parts of the configuration manager, that is not updated in the screenshot...

Release notes v. 1.1

1 Introduction This attached document describes new features, improved features/changes, and bug fixes included as part of the Novus 1.10 roadmap release. 2 New features 2.1 Call recording It is possible to enable recording on a queue to record incoming calls. When call recording is conf...

Release notes v. 1.9

1 Introduction This attached document describes new features, improved features/changes, and bug fixes included as part of the Novus 1.9 roadmap release. 2 New features 2.1 Salesforce integration With the Zylinc@Saleforce Saleforce application, an agent will be able to have automatic s...