Release Notes 3.5
In this new release, we have added a configuration diagram that shows your configuration visually.
To make the login process quicker and more user-friendly, we have also updated our login page.
For the user, we have implemented a new show/hide feature that allows the company to map out which search results should be visible to whom.
Finally, we have implemented the option to select default values on the configuration manager, so they are carried forward when creating new queues or IVRs.
Release notes can always be viewed again in our Webagent.
Zylinc Help Center
New add-on for Navigator: Time Registration
We have built a new add-on for our Navigator which allows users to store data on all their calls - even those made while offline. The user can then select whether one or more calls should be released for export to ensure correct billing of the time spent on the calls. All released calls can be exported in CSV format or pulled directly to any ERP/CRM system for further logging.
How does it work?
Our feature follows the state of a BroadWorks profile; hence we get the call information from the server whenever the user gets a call. Thus, the user can log calls without having to be online in Navigator.
Once a call is logged, the user has his own escrow database for storing all completed calls. Only the user can see these calls and select which calls to be released for export and which to be ignored. The user can also blacklist numbers that are irrelevant for further logging to ensure that only relevant calls get released for export.
When the export is ready, we collect all calls from all the users running the feature and then make all the data available for export in one combined file.
This is a feature for anyone with employees who need to record the time spent talking to customers on the phone, e.g. consultants, lawyers, IT Support, etc.
If you want to learn more about Navigator, click this Navigator - Link for further information.
New login page
On our new login page, you can select which workspace to open as well as which profile to use.
You can select the profile below the chosen workspace. Once you select a profile, this will be selected going forward.
If you only have one profile assigned to you, you don't have to select anything.
You can see on the login page which workspace you currently have open if you want to select a different one. You can also log out from this page if you want to exit the program.
Show/Hide users from the search database
We have introduced a new way to control which users and contacts can be shown in the search on a given profile.
This allows the company to set a tag on the users that should come up while searching in the WebAgent, when using a specific profile.
If no tag is assigned, then all users and contacts will be shown when searching.
Agent Simultaneous Ringing: Ringtone when in manual mode
A lot of our users have requested an audible alert when a call enters the queue when in manual mode. When activated, this will give the user a ringtone to indicate a call in queue and it can be enabled on multiple users at the same time.
Contact Information - standard order
We have implemented a few changes to our contact information, so that the numbers always appear in the same order. Going forward, the order will always be:
1. Office number
2. Short number
3. Mobile number
4. Home number
5. Teams number
6. Email
Shortcut to configuration manager
You can now access our configuration manager via the menu in the top righthand corner in the web client.
Configuration Diagram
You can now see the configuration of your Zylinc Cloud Tenant in the Configuration Diagram found under Contact Center and PBX configuration.
The diagram shows you the queues, time schedules and overflow to create an overall visual representation of the configuration.
Default configuration
In the configuration manager, you can now select defaults for the mandatory fields when creating queues. This includes:
- Language
- Time zone
- Queue timer profile
- Opening hours profile
- Agent timer profile
Once selected, this will apply to all new queues created.
We hope you will enjoy these improvements!