Zylinc Cloud Navigator

Passive Time Capture – Elite 3E integration

Support for Automatic Call Distribution (ACD) User State

Several cosmetic improvements

Several bug fixes

Zylinc Cloud Contact Center

WebAgent: Agent-to-agent dial and transfer functionality

WebAgent: Agent can see their own Caller ID

General UI: Clicking the Zylinc logo brings the user back to the Welcome page

WebAgent: Select default view for Agent or Receptionist

WebAgent: Enhanced Information for Personal Greeting

General: Access to Statistics from the Welcome page

General: Updated behavior in case of invalid license or authentication handling

General: Log out notifications when timeout and inactive

Breaking change: Legacy bookmarks need to be updated. This is only an issue if the bookmark includes “novus” in the URL

Several bug fixes