Release notes

Release Note 26.3

26.3.1Broadworks service stopped on XSP failHanging CallsAgent go into unreachable in auto accept without knowing itAdded support for live transcriptions and AgentAssist feature for live transcription analysis26.3Fixed in this releaseCalendarNew msi package for Calendar Onprem Improved error handlingACPHandle IVR digit updates for outbound calls before the receiver answersClient unable to register after upgrade Hanging call / Ghost CallsCCMNavigator show "Time registrering" when users don't h...

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Release Note 26.2

Denne release introducerer flere nye funktioner, der forbedrer fleksibilitet i workflows, sikkerhed og compliance, samtidig med at den indeholder en bred vifte af fejlrettelser relateret til opkaldshåndtering, callback-stabilitet, wallboards og brugeroplevelsen på tværs af WebAgent og integration...

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Zylinc Statistics S1

Vi introducerer et nyt statistikunivers i Zylinc Cloud for at gøre det nemmere at oprette dashboards, sikre mere ensartet rapportering og gøre indsigter mere tilgængelige på tværs af organisationen. Denne release inkluderer Widget Gallery og et sæt prædefinerede master-dashboards.   Widget Gall...

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Release Note 26.1.6

26.1.6Queue failover calls failing26.1.5OpenAPI additions 26.1.4BroadWorks improvementsAdditional security for scheduled reportsCallback enters loop and causes agent freeze26.1.3Unable to edit users26.1.2Update to Call Recording Behavior We are introducing an update to call recording to further s...

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Release notes 5.4

5.4 Release NotesBug fixes - 5.4.3.20251111.1Third party event bookingTranscriptions - Not workingCallback - Postponed callback visibleConfiguration manager - Slow when saving configurationElastic search -  Error on Call activity data Open-API - DNS errorsEmail Queues - attachment lost on email f...

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Release Notes 5.3

5.3 Release NotesZylinc Cloud Email is hereWhat if managing customer emails felt smooth, structured and totally under control? With Zylinc Cloud Email, it can. Designed for teams who want to work smarter, not harder, it brings clarity, ownership, and insight to your everyday email handling. Wheth...

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Release Notes 5.2

Agent notes New functionality Pickup groups (Navigator) Calendar-based forwarding (Navigator) Bug fixes Call history missing Multiple '+' in activity view Calendar mismatch SMS sending issues Missing Caller name in activity (Navigator) Queue assignments lost Incorrect time display A...

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Release Notes 5.0.4

Release 5.0.4 Broadworks integrations forbedringer Release 5.0.3 Import (EntraID, Broadworks, CSV) deaktiveres ved fejl import Release 5.0.2 Forbedring af bruger token, for at sikre at bruger sessioner bliver "clearet"  Release 5.0 Nyheder til agenter Zylinc Cloud Help Center skifter udseende: Zy...

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Release Notes 4.4

Agent Notes New Functionality [22291] Zylinc Application Presence Shows if a user is currently online as a web agent or navigator web user.   [21420] Log out and log in improvement When users log out, they now have an option to navigate to the log in page directly from the logout confirmation pag...

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Release Notes 4.3

Agent Notes New Functionality Direct Manual Callback: Introduced a direct callback feature where agents can call customers directly without an IVR, with the agent hearing a dial tone as soon as the call connects. Conditional Call Forwarding: Added support for Conditional Call Forwarding schedule...

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Release Notes 4.2

Zylinc Cloud Navigator Automatisk tidsregistrering – Elite 3E integration Support til Automatic Call Distribution (ACD) User State   Adskillige kosmetiske forbedringer Et antal fejlrettelser Zylinc Cloud kontaktcenter WebAgent: Agent-til-agent opringing og overføringsfunktion WebAgent: Agenten ...

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Release Notes 4.1

Indhold Simple Agent: Inaktiv ved log-in ændret Nemmere adgang til velkomstsiden Virksomhedsnavn i Configuration Manager samt designforbedringer Åbningstider på IVR’er Wallboards: Dybe links frem for log-in Adgang til wallboards for brugere, der ikke er i Active Directory Text-to-speech nu også ...

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Release Notes 4.0

  Indhold Web Agent: Mere oprindelsesinfo på call card'et SMS-modtager er forbedret Ny info i statistikportalen Chat i det ‘nye’ MS Teams Navigator: Brugertilladelser Navigator: Aktivitets-og Navigator: Opkaldsopslag Fejlretning Kalenderforbedringer Status i MS Teams Køvægt Personlig hilsen Kø-...

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Release Notes 3.5

  Release Notes 3.5 Release Notes vil blive promptet ud til jeres agenter næste gang de logger ind efter opdateringen er sendt ud. Release notes kan altid genses i vores Webagent under Zylinc Help Center.     Ny tilføjelse til Navigator: Tidsregistrering Vi har bygget en ny tilføjelse til vores ...

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Release notes v. 3.4

1 Introduktion Vi er stolte af at annoncere vores seneste release 3.4. Med dette release lancerer vi vores nye klient Navigator og introducerer samtidig en ny funktion i agent- og receptionistvisningen af vores agentklient. Endelig har vi nogle mindre forbedringer til receptionistvisningen og ...

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Release notes v 3.3

1 Introduktion Denne udgivelse indeholder grafiske forbedringer samt et par UI-forbedringer til både webagent og konfigurationsmanager. Endelig har vi foretaget store ændringer i vores brugerprofiler for at forbedre oplevelsen af ​​Zylinc Cloud. 2 Nye features Dette afsnit indeholder opl...

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Release notes v. 3.2

This release is only related to bug fixes for Teams presence.  

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Release notes 3.1

1 INTRODUCTION This release aims to introduce various minor bug fixes for a better overall experience, as well as improving our ability to control the data saved in relation to sent email and SMS.   2 EMAIL AND ARCHIVING We have improved our archiving option for both Email and SMS. Under "Email a...

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Release notes v 3.0

1 INTRODUCTION This includes the introduction of Dark Theme and NPS survey, as well as improvements to our use of hotkeys and wallboard.   2 DARK THEME We at Zylinc are proud to introduce Dark Theme. This makes it more comfortable for extended use, as well as making it ideal for use in lowlight s...

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Release notes v. 2.6

1 INTRODUCTION This release includes improvements to the way we show calendar -availability, as well as made it possible to transfer directly to Zylinc Cloud agent from the search results. We have also improved the statistics call log to include transfers. Finally we have enhanced our Call Record...

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Release notes v. 2.3.1

1 TOGGLE PHONETIC SEARCH It is now possible to turn on/off phonetic search in the Web Client. You simply click on the search setting and select/deselect phonetic search.     2 PREVIOUSLY TRANSFERED TO If you receive a call, that has previously been transferred by an agent, it will now appear on...

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Release notes v. 2.3

1 INTRODUCTION  Our new presence overview, called "Receptionist", will be available for all Web Agents at launch. You will find the overview in the tab on the left side.The new presence overview includes the same data as the former layout, but is rearranged for faster handling of calls, providing...

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Release notes v. 2.2.1

1 Introduction This document describes improvements and bug fixes included as part of the Novus 2.2.1 release. The release is deployed week 23 & 24/2022.There are no new features in this release. These will come in the 2.3 release. 2 Improvements 2.1 New contact creation When creating a new co...

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Release notes v. 2.2

1 Introduction This document describes new features, improved features/changes, and bug fixes included as part of the Novus 2.2 roadmap release.The release is deployed week 18/2022. 2 New features 2.1 Supervisor With release 2.2 we introduce the Supervisor feature in our web client. This allo...

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Release notes v. 2.1

1 Introduction This document describes new features, improved features/changes, and bug fixes included as part of the Novus 2.1 roadmap release.The release is deployed week 13/2022. 2 New features 2.1 New Agent We have launched a New Agent which all new customers will be onboarded. For existin...

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Release notes v. 2.0 (ændring)

This document describes amendments to release notes regarding release 2.0. The release is deployed week 08/2022. Calendar privacy When we released our new calendar privacy option in Novus, some of our customers noticed a change in behavior. This is due to Novus now following the Calendar Priva...

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Release notes v. 2.0

1 Introduction This document describes new features, improved features/changes, and bug fixes included as part of the Novus 2.0 roadmap release. The release is deployed week 08/2022 & 09/2022. There is a new UI design on parts of the configuration manager, that is not updated in the screenshots f...

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Release notes v. 1.1

1 Introduction This attached document describes new features, improved features/changes, and bug fixes included as part of the Novus 1.10 roadmap release. 2 New features 2.1 Call recording It is possible to enable recording on a queue to record incoming calls. When call recording is conf...

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Release notes v. 1.9

1 Introduction This attached document describes new features, improved features/changes, and bug fixes included as part of the Novus 1.9 roadmap release.   2 New features 2.1 Salesforce integration With the Zylinc@Saleforce Saleforce application, an agent will be able to have automatic s...

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Release notes v. 1.8 dansk

1. Introduktion Udgivelsen v.1.8 er implementeret uge 47 og indeholder kun fejlrettelser. 2 fejlrettelser 2.1 Wallboards data og visuelle formater Forkert datavisning er blevet rettet. 2.2 Spøgelsesopkald sidder fast i webklienten Opkald blev hængende i klienten, selvom der ikke var noget egentli...

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