1 Introduction
This document describes improvements and bug fixes included as part of the Novus 2.2.1 release. The release is deployed week 23 & 24/2022.
There are no new features in this release. These will come in the 2.3 release.
2 Improvements
2.1 New contact creation
When creating a new contact, it is required to enter an e-mail address. Our users are often confused
about what to write, and if they enter their own e-mail, then they can no longer log in as an agent. When an existing email address is used, the following error message is shown and a new user is NOT created:
2.2 Optimized data provider user import
When we import data from Microsoft AD through the Graph API we previously had a limitation that some data such as e.g. a user’s manager where not imported, if a “User filter” was applied. The data was only imported when a “Group filter” was applied. This limitation has been removed.
2.3 Improved SMS template
You can now define SMS templates containing up to 1000 characters, but you still cannot send a SMS longer than 160 characters. The change is added due that the template character count also counts template tags as well, and the length of the context in the template will be different than in the SMS.
2.4 Direct Teams chat
When clicking on the ‘Teams chat’ icon on the user details page, the Teams app is now directly opened
without opening a new browser tap first.
2.5 Send SMS now defaults to a user’s Mobile phone number
When sending an SMS and searching for a person and selecting a person now default selects the users
mobile phone number as destination.
3 Bug fixes
3.1 Shortcut key error message
When characters that are not supported as short keys are chosen, the user does not get an error
notification. This has now been solved as follows:
-
Special characters as Æ,Ø,Å now gives an error
-
It is not possible to save/use a shortcut key for Æ,Ø,Å
-
Notes:
o ‘Forwardslash’ is still allowed to be set as a hotkey (as the only symbol), but does not register when pressed (registers as 'shift+/').
o ‘Numbers’ can be set via the numpad, but the numpad does not trigger the hotkey behavior.
o ‘Esc’ can be set as a hotkey, but it doesn't remove the other features, like closing a modal.
3.2 Contact & call history wrong time
Contact and call history time was displaying 2 hours wrong. This is now corrected.
3.3 Wrong state in Agent
Busy state when presenting in teams was not activated in Novus Agent. This is now corrected.
3.4 Error message on queue statistics
When opening the queue statistics an error message was displayed. This is now corrected.
3.5 Wrong Wallboard data
Active agents were not visible in wallboard. This is now corrected.
3.6 Missing ringtone for inbound calls
Some inbound calls did not have ringtone. This is mostly caused by a browser restriction in Google Chrome, that prevents webpages from playing sound unless the user has interacted with the page. We now detect this situation and present a message stating that the user must click the page to activate sound.
3.7 Possible dropped call during conversation using headset
During a conversation, a call could be drooped in some scenarios when using some headsets. This is
now corrected.
3.8 Simple agent Teams SIP URI
Simple agent Teams SIP URI is now removed.
3.9 CC in e-mail template
When sending an email message using a template, the user was forced to write their email in the cc.
field. This is not necessary anymore.