1113 - Total Recorded Time
Description: Displays the total recorded time for all conversations within the selected period.
1114 - Recorded Time by Hour (CET)
Description: Bar chart showing the total recorded time distributed by hour (1-hour intervals) in the CET time zone.
1115 - Recorded Time by Hour (UTC)
Description: Bar chart showing the total recorded time distributed by hour (1-hour intervals) in the UTC time zone.
1116 - Total Transcribed Time
Description: Displays the total transcribed time for all conversations within the selected period.
1117 - Transcribed Time by Hour (CET)
Description: Bar chart showing the total transcribed time distributed by hour (1-hour intervals) in the CET time zone.
1118 - Transcribed Time by Hour (UTC)
Description: Bar chart showing the total transcribed time distributed by hour (1-hour intervals) in the UTC time zone.
Purpose: Provides insight into the usage of recording and transcription services and helps identify activity patterns throughout the day.
1120 - Queue Transfers by Agent
Description: Bar chart showing the number of transfers performed by agents, grouped by the destination queue.
Purpose: Provides visibility into agent transfer patterns and highlights which queues receive the most transferred conversations.
1121 - Queue to Queue Transfer
Description: Matrix showing transfers between queues, including the source queue and destination queue.
Purpose: Helps identify traffic flows between queues and supports analysis of routing patterns and potential bottlenecks.
1122 - Agent to Agent Transfer
Description: Matrix showing transfers between agents, including the transferring agent and the receiving agent.
Purpose: Provides insight into collaboration and transfer patterns between agents.
2000 - Agent Availability by Work Mode
Description: Bar chart showing agent availability distributed by work mode.
Purpose: Provides an overview of how agents allocate their time across different work modes and supports analysis of resource utilization and availability.