wallboards, activity data, agent statistics, queue statistics

Statistics and reporting in Zylinc Cloud

Zylinc's statistics platform provides access to historical data on conversations, agents, work modes, and queues. The data can be accessed directly in Elastic for day-to-day monitoring or used in external reporting tools such as Power BI via an ODBC connection to Elasticsearch.This article provid...

Get to know the data in your wallboard

Click around in our interactive wallboard — hover over a panel to see what the metric represents and where the data comes from.Click on a panel to open a detailed explanation, including the underlying query behind the number. The data is divided into live, today, and trend views.Open the interact...

Power BI – Understanding Zylinc data and reporting capabilities

Description This article explains how Power BI can be used for reporting and analysis of data from Zylinc, with a specific focus on which data types are available and what each of them is suited for. The article is intended for supervisors, analysts, data owners and technical users working with ...

Set up Scheduled Reports

Reports are a central part of working with data in your contact center. While dashboards support daily analysis and ongoing dialogue, reports ensure structured follow-up, consistency, and alignment across teams and management levels.In Zylinc Statistics, it is possible to set up scheduled reports...

Widget Gallery Glossary

In the Widget Gallery, we have named widgets using a fixed structure to ensure they are consistent, precise, and intuitive across themes, dashboards, and reports. The names are designed to clearly express:What is being measured (metric)A clarification of the metric (qualifier, e.g., Inbound / Out...

Predefined master dashboards - a good starting point

To make it easier to get started with dashboards in Zylinc Statistics, we have created a range of predefined master dashboards. They are built around different themes and are designed to help you get started – so you don’t have to begin from scratch. The master dashboards are based on typical co...

What is the Widget Gallery and how does it work?

The Widget Gallery is designed to give you access to pre-built widgets. These widgets include statistics for consistent reporting and insights on all sorts of call data. In this go-to guide you will find everything you need to set up a customized dashboard from the Widget Gallery. You do not cust...

Create one-click access to Elastics wallboard statistics

Content Description Obtain link from your Zylinc partner Create the short cut Create app shortcut in Edge Description You can create a shortcut with access to your Elastics wallboards statistics portal so you can enter it with one click instead of having to open Configuration Manager every time...

Data fields available via ODBC driver, for example in Power BI

Activity-data index Field name Description AgentDisplayName Name of the agent that answered the conversation the last time. AgentId Id of the agent that answered the conversation the last time. AnswerTimeInMilliseconds The answer time i...

Statistics Manual

1 INTRODUKTION Denne manual er beregnet til at hjælpe slutbrugere og administratorer med at læse Zylinc Clouds statistiske data og dashboard. 2 GENERAL BRUG 2.1 Åbning af statistikportalen Du kan få adgang til portalen via vores webklienter – Web Agent og Configuration Manager. Herfra vi...