Configuration Guides
For admins with access to Configuration Manager
- Agents
- Anonymization (GDPR)
- Available on Available - Configuration
- Azure Active Directory settings
- Custom announcements
- Failover
- Historical routing
- How to create a callback configuration
- Icon Description
- Inbound Recordings
- Music on hold
- Personal Greeting
- Queue Timers
- Reason Codes
- Record welcome speech
- Standby agents on queue (Standby Agent threshold)
- Users and contacts
- Weight of queues