Initial configuration on NPS today portal
Username: Sent with the creation of the account to support@zylinc.com
Password: Sent with the creation of the account to support@zylinc.com
Add Campaign
- Select Name for the campaign
- Select template for the survey (only one is available by default)
- Select subject on e-mail (is automatically filled out)
Design main survey
- Upload logo
- Choose placement
- Choose text styling
- Choose font
- Set line spacing
- Fill out Intro text
- Fill out Question (Mandatory)
- Fill out the main question
- Fill out low and high scale text
- Enable/disable Smileys
- Enable/disable rating Colors
- Set color Scheme
- Fill out bottom text
- Fill out Landing page
- Fill out sub-questions for detractors, passives, promoters
- Fill out categories if required
- Fill out "show anonymity" if required
Design Additional survey texts
Settings - Very Important
- Set Allow rating change
- Set if you want to enable/disable Reminders
- Set if you want to enable/disable Unsubscribe
- SMS delivery selected, and field filled out with below text:
Hej {FIRSTNAME}
Har du 30 sekunder til at give feedback - klik her : {LINK} - Alerts - select webhook for answers between 0 and 10. The wehbook should look like this:
" [Tenant]/api/webhook/npstoday/v1/survey/response"
Example: "https://novus.zylinc.cloud:443/t6n/api/webhook/npstoday/v1/survey/response"
Create API key
- Go to Account and select API key
- Select Add new key and name it 'Zylinc'
Initial configuration on Zylinc Cloud
Create a survey configuration
- Select Survey under Contact Center and PBX configuration
- Create new
- Select NPS today as Survey provider
- Add the campaign ID. (Campaign ID can be seen in the URL when editing a campaign (it’s the 5 digits – e.g. https://app.nps.today/home/campaigns/00000)
- Add API key from NPS portal
Connect the survey
- Once the survey is created, go to the queue from where we should run the survey, and add the survey in the survey field. Once you click save, the survey will start running. Any changes to the configuration of the survey on NPS todays portal will automatically be used without any changes required on Zylinc Cloud.
NPS DASHBOARD
URL: https://dashboard.nps.today/
Username: Sent with the creation of the account to support@zylinc.com
Password: Sent with the creation of the account to support@zylinc.com
Create Dashboard
- Select Create Dashboard and give the board a name and account (only one available) and select the desired values.
- Click the settings icon and choose Sharing. Create new link and share this link with the customer.