For admins with access to Configuration Manager
Indhold Description Create Setup Name Setup Activate in queue Description With reason codes, web agents have the option, after the conversation, during the Wrap-up time, to tick off what the inquiry was about. Reason codes will be possible to tick on incoming calls. Create Setup You will find r...
See more
MAKE THE AUDIO FILE VIA TEXT-TO-SPEECHSelect [Home] → [Custom Announcement].Press [Create New].Press [Create Audio].Write your message in the field "Enter you message here".Select language.Select voice type – female or male.Press [Play] to hear the message (if there must be a pause between the wo...
With the Zylinc@Saleforce Saleforce application, an agent will be able to have automatic search of the calling party’s phone number within the Salesforce organization. If an account, contact, user etc. is matching the phone number, the Salesforce session will present the found details in a new ...
The Transcriptions feature automatically converts recorded conversations into searchable text and generates AI-powered summaries and key topics.This makes it easier to: Review conversations without listening to the entire recording Search conversation content Perform quality assurance and complia...
When a customer is interested in getting SIP presence (Cisco) the following actions must be taken. Ask JJP to define a new virtual host in global rabbit queue (1 day in advance) and provide a connection string for this. You must give JJP at least one day's notice for completing this task. The co...
Content of Standby agents on queue Zylinc can be set up to activate standby agents when a queue hits its critical level. Conversely, standby agents can be deactivated when the queues return to “normal” level. Here you can see how to set up the threshold for when to activate and deactivate standby...
Content Search by name, email, tags or profiles Information by the TAGS button Information by the PROFILES button Information by the 3 dots Edit (allows manual editing) Reset Delete How to remove an Entra ID imported user/contact Restore (possible if manually deleted) Description In Co...
Contents Description Pay attention to these queue weight facts How to configure queue weight The calculation behind Description You can prioritize calls offered to agents in Zylinc by assigning a high or low weight to queues. We call this queue weight or weight of queue. If, for example, you ...
DescriptionThe Zylinc API is a public web API that enables external customers and partners to integrate with Zylinc Cloud. This document describes how to use the Zylinc API.Content Change log Public URL Configuration Authentication Redirect URI Client Credentials Authentication Authorization Cod...
Please noteLet’s Encrypt has discontinued support for TLS Client Authentication in the Extended Key Usage (EKU) of their certificates.Read more here: https://letsencrypt.org/2025/05/14/ending-tls-client-authenticationAs a result, the certificates used in Zylinc Cloud SIP trunks will now only incl...
Zylinc Cloud can integrate with a Cisco Unified Call Manager (CUCM) installed on-premise within the customer’s network, by installing a Windows service on a server that is able to reach the CUCM. The CUCM must be configured to allow unrestricted access to SIP communication from the installed Wind...