Indhold
- Description
- Create Setup
- Name Setup
- Activate in queue
Description
With reason codes, web agents have the option, after the conversation, during the Wrap-up time, to tick off what the inquiry was about. Reason codes will be possible to tick on incoming calls.
Create Setup
You will find reason codes under Contact center and PBX configuration
Start by creating a new one via the button "CREATE NEW"
Name Setup
Name your Reason Codes setup.
Add Reason Codes
Now you can add the different reason codes to be used. Via plus you can add more reason codes. There is no upper limit to the number of reason codes you can add.
Activate in queue
Now go to Queues under Contact Center & PBX configuration. Under Reason Codes, select the desired setup.
Web agents monitoring this queue are now given the option to select reason codes, during wrap up time.