Guides

Configuration Guides

• Agents
• Anonymization (GDPR)
• Available on Available - Configuration
• Azure Active Directory settings
• Custom announcements
• Failover

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Integration Guides

• Mandatory and optional Azure apps set-up permissions
• Azure Active Directory import
• Azure App Registration for Active Directory Authentication
• Azure App Registration for Calendar Synchronization
• Calender Sync - Microsoft Exchange OnPremise
• Calendar configuration Microsoft Graph API v.1.0.6

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User Guides

• Get started with the Web Agent
• WebAgent Disconnected
• "You’re unreachable"
• No sound in headset?
• No ringtone?
• Headset button

Add-Ons

• Connect Power BI to a tenant's Elasticsearch instance
• Data fields available via ODBC driver, for example in Power BI
• NPS Configuration
• Salesforce App