- Description
- Get online and get started with Zylinc Cloud
- Select Web Agent and check your work mode
- Getting started with Edge
- Getting started with Chrome
Description
This guide is for those getting started using the Web Agent for the first time. We go through how to get online and get started with Zylinc, how to create a shortcut on your computer and how to provide the permissions needed for Zylinc to work with your internet browser and headset.
The guide is also great if you need to brush up on some tips when starting your Web Agent.
Get online and get started with Zylinc Cloud
To get started with Zylinc Cloud, you need a link to your Zylinc Cloud solution. You get the link from your company's IT administrator.
When asked to log in, use the password you use to log in to your computer.
You will now see our Welcome Page on your screen. It should look something like this - whether you can see all 3 types of agents depends on what your administrator has configured for you.
Web Agent
Tap on the “WEB AGENT” icon:
If you can choose between various profiles and are unsure which one to choose, click “Zylinc Cloud WebAgents/Web Agent license.”
Once logged in, you will be taken directly to the screen where you manage calls. Here you will see the settings your administrator has defined for you.
<>
Check that you are logged in the way you want (“Active”, “Inactive” or “Stand-by”) or set it to match your desired work mode.
Getting started with Edge
Grant permissions in your browser
The first time you log in, you need to authorize the browser to use various features on your computer. For Zylinc Cloud to work, it is important that you approve:
- Your microphone
- Your notifications
- Pop-ups for your link
Press the 3 dots and select “Settings”:
Select “Cookies and website permissions”:
Tap the arrow next to the Zylinc logo. Please note that the link may look different compared to what you see in below example.
Allow “Microphone”, “Notifications” and “Pop-ups and redirects”:
Install Zylinc as an app
Tap the 3 dots in the top right corner of your internet tab:
Select “Apps”:
Select “Install Zylinc Web Agent”:
Now click “Install”:
Choose which settings you want. We recommend adding Zylinc Web Agent to your computer’s taskbar. You do this by checking the first two boxes:
You will now have an icon/shortcut on your taskbar. To quickly get started from now on, simply click the logo.
Getting started with Chrome
Grant permissions in your browser
The first time you log in, you need to authorize the browser to use various features on your computer. For Zylinc Cloud to work, it is important that you approve:
- Your microphone
- Your notifications
- Pop-ups for your link
Press the 3 dots in the top right corner of your browser:
Now select “Settings”:
Select “Privacy & Security”:
Select “Website settings”:
Tap the arrow next to the Zylinc logo. Note that your link may look different than this example:
Allow “Microphone”, “Notifications” and “Pop-ups and redirects”:
Install Zylinc as an app
Tap the icon with an arrow on a screen:
Tap “Install”:
Select “Yes” to pin Zylinc Web Agent to the taskbar:
You will now get an icon/a shortcut on your computer’s taskbar - click on it to quickly get started with Zylinc Cloud.
You can moreover open the Web Agent by using the Windows key + the number of the app location on your taskbar. If the Zylinc app is the first icon on your taskbar, as below, use Windows key + 1 to open Zylinc Cloud using keyboard shortcuts rather than the mouse.