Every now and then you may see the notification ”You’re unreachable” in the WebAgent. When this is on your screen, you will not be offered calls. To start receiving calls again, you (may) need to perform an action.
This notification comes on your screen if you have been offered a call that you have not answered – perhaps because you forgot to change your status when leaving your computer or your system administrator has set a time-out that was surpassed.
The notification is on your screen for the amount of time (seconds or minutes) set by your system administrator.
You’re unreachable!
When you have been set as unreachable, you will be offered no calls until:
- You click ‘CONTINUE’
- You click ‘LOGOUT’
- If your system administrator has set up this function, you may automatically be reactivated and thus reachable again
Your system administrator has defined, via Agent Timers, which of these actions will take place and what you need to do to start being offered calls again.
If you are requested to log out and in again, you will see this notification: